Never use the word
“It is difficult”
to a Client or the Stake holder on any assignment shared with you.
The purpose of your existence and interaction with them is evidence that it is difficult. And the dialogue with you is the proof, that you are being counted upon or they are seeking solutions in you.
I see service Vendors to Clients or internal teams putting forth to other teams most of the times, that it is a difficult job. It will take a really long time and a lot of efforts & might be impossible too.
I hear Operations telling Sales, it is very difficult to deliver and meet client expectations Or HR telling Operations Team, that it is very difficult to manage employees.
What doesn’t justify to me is? if it was easy, what is the purpose of your existence and why an easy task needs skilled people? And if we portray something on those lines, aren’t we showing our lack of skill in dealing with our role.
– Sucheta Gour